Cancellation Policy & Hotel Policies

Cancellation Policy-Milverton House

WEF 01/01/2018

Check in time is only between 11:00am & 6.00pm (unless arranged otherwise with the Hotel)

Check out time is between 8:00am & 10:00am, (unless arranged otherwise with the Hotel)

We operate a guaranteed reservation service, requiring a major credit or debit card to secure a room. The card will usually be debited a deposit equivalent to one nights stay to secure the booking. (Exception being Booking.com Guests where the full amount is debited no less than 14 days prior to arrival)

For our part, for any booking held with a credit or debit card we will guarantee accommodation. In the event that we cannot provide accommodation we will arrange for accommodation in Llandudno in at least the same standard of hotel, pay any shortfall and provide any transportation to it if required.

Individual Bookings (3 or less Guests)

We require 14 days’ notice prior to the date of arrival to cancel a booking. If this is not adhered to, the full cost of the stay will remain payable.

Group Bookings (4 or more Guests)

For group bookings a non-refundable deposit equaling the cost of the first night’s stay is required. This deposit will be deducted from the total account which is payable upon arrival. Card details must be supplied but, payment can be made by Debit Card, Credit Card (2% charge) or by Bank Transfer.

If the booking is cancelled within 21 days of the intended visit a further 20% of the total amount due will be charged to the card details supplied.

If the booking is cancelled within 14 days of the intended visit 100% of the cost (less the deposit) for the total stay will be charged to the card unless the rooms can be re-let on a like for like basis.

Hotel Policies (Without Prejudice)

We DO NOT accommodate Hen/Stag Parties or similar i.e. Golfing Groups.

We do not have the facilities for Guests for the cooking of any form of food in any of the bedrooms or public areas, and ask that hot/takeaway food is not consumed in the rooms.

We do not accommodate Guests who choose to wear full head/face coverings. Guests will be asked to remove any full head/face coverings if they wish to stay in the Hotel, otherwise we will try to help find alternative accommodation.

The entire property is non smoking including the front steps and the fire escapes.

Rooms are for 2 Adults only, (3 Adults in the Flexi Room), sharing, or an Adult on a single occupancy basis, accommodation cannot be provided for children under 14 years of age without prior arrangement with the Hotel.

We reserve the right to cancel any booking up to and including the day of arrival if there if a breach of any Hotel Policies with forfeiture of any monies paid or due.

All accommodation is on a Bed & Breakfast basis only, please advise of any special dietary requirements prior to arrival.

Important – We strongly recommend that Guests have cancellation insurance protection, which will cover most eventualities.

Guests who are using the car parking permits will be required to leave a key for the car at reception.

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